Dispatcher
Are you calm under pressure and great at helping people? Do you like fast-paced work where every day is different? If so, we would love to meet you.
What You Will Do
As a Dispatcher, you are the voice that keeps everything moving. You are the link between customers, technicians, and the rest of the team. Your work helps our customers feel heard and helps our teams succeed.
If you enjoy helping others and like working in a role where you are truly needed, this could be the perfect opportunity for you. Apply today and help us keep everything connected.
OUR CORE VALUES!
Integrity: We do the right thing, even when no one is looking.
Ownership: We take responsibility for the growth of our team, the organization and ourselves.
Service: We take the extra step to go above and beyond what is expected of us.
Qualifications
Ability to effectively multitask across multiple CRM platforms, communication systems, and AI-powered tools simultaneously while maintaining accuracy, responsiveness, and attention to detail
Have excellent interpersonal communication skills
Take responsibility for work
Solve problems quickly and creatively
Collaborate with the team on a regular basis
Manage multiple streams of communication amongst multiple locations
Assist in decision making and be regularly required to make decisions for scheduling/dispatching
Take initiative
Be professional in appearance
Have a positive and team-oriented attitude
Abide by all company policies and procedures
Preferences:
Service Titan experience
ProBook experience
Responsibilities
Working alongside AI-Powered systems to schedule and assign calls to technicians
Work closely with technicians to schedule return calls for customers
Work alongside AI-powered system to assign and dispatch calls to appropriate technicians based on skillsets of technicians and location of call in an efficient manner
Communicate with customers for scheduling calls and confirming appointment
Maintain regular attendance
Other duties as assigned
Benefits
WHY WORK FOR SUMMERS?
Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us!
We offer employees an outstanding compensation package with paid holidays, vacations, health and dental insurance, short- and long-term disability, and 401K with company match. Additional benefits include company paid short-term disability and life insurance! We also celebrate you by paying you holiday pay for YOUR birthday. As an EXTRA perk, we are an EMPLOYEE-OWNED COMPANY including an Employee Stock Ownership Plan!
$$ COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH!! $$